Where do you Ship?
Timberline currently ships to within the 48 contiguous US states. Alabama - Arizona - Arkansas - California - Colorado - Connecticut - Delaware - Florida - Georgia - Idaho - Illinois - Indiana - Iowa - Kansas - Kentucky - Louisiana - Maine - Maryland - Massachusetts - Michigan - Minnesota - Mississippi - Missouri - Montana - Nebraska - Nevada - New Hampshire - New Jersey - New Mexico - New York - North Carolina - North Dakota - Ohio - Oklahoma - Oregon - Pennsylvania - Rhode Island - South Carolina - South Dakota - Tennessee - Texas - Utah - Vermont - Virginia - Washington - West Virginia - Wisconsin - Wyoming.


How much is shipping?
Orders over purchase subtotal $75.- ship free! All other orders ship for a flat rate of $9.99. Backpacks and Hemp products have free shipping on orders over $50.-
Free shipping automatically applies to your qualifying minimum online purchase. No promotion code necessary. Subtotal refers to amount of order before taxes.


When will I receive my order?

Most orders usually arrive within 1 - 3 business days. You´ll receive email confirmation with tracking information once your order ships. 

Note: Delivery estimates may be delayed in this cases (Holydays, natural disasters, unscheduled events, etc)


How do I track my order?

You´ll receive email confirmation with tracking information once your order ships. You can download the Shop App. Shop automatically gathers and tracks your orders, so you don’t have to search, copy, or paste.


Who will be delivering my order?

We ship via FedEx and other premium carriers to provide you with the fastest and most reliable service available.


Do I need to be there to sign for it?
No! If you're not home, the driver will leave your package at the door or with your doorman.

Do you ship to P.O. boxes, APO/FPO addresses, or international addresses?
No, at this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses.

Why isn't shipping free all the time?

Shipping a single pet toy or pet bed across the country comer at a significant cost to the environment. Our threshold for free shipping means that most order boxes contain more that one product, which ensures a lower carbon footprint and less packaging waste. Simple acts to save our planet!


What happens if my package gets lost?
All items purchased from Timberline are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.



How do I make a purchase?
Simply click the "Checkout" button in your cart! If you're not logged in, you will be asked to do so.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Dinners, Pay Pal, Amazon Pay.


What's your Return Policy?
Our policy is simple: If you're not satisfied with your pet supplies, you can return them.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item). We do not accept returns or exchanges on medications.
Give our friendly customer service team a support@timberline.pet or timberlineshop@gmail.com , and we'll provide you with instructions for returning your items. Easy as that!

Clearance Items

All sales are final on clearance/closeout items. No refunds.



Do you charge sales Tax?
Sales tax may be charged. The tax is determined by the destination state.



How do I contact customer service?

You can reach one of our customer service reps by email support@timberline.pet or timberlineshop@gmail.com and we'll get right back to you with a response. We're available Monday to Friday 8 AM to 5 PM

What's your Privacy Policy?
Your privacy is very important to us. Read our Privacy Policy for more details.