Our policy is simple: If you're not satisfied with your pet supplies, you can return them.
- You may return most new, unopened items within 20 days of delivery for a full refund.
- We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).
- We do not accept returns or exchanges on prescription medications.
- Your refund will be credited back to your original payment method in 3 to 5 business days, depending on your banking institution.
Give our friendly customer service team a email with your order number, and we will provide you with instructions for returning your items. Easy as that!