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Returns

Return Policy:

Our policy is simple: If you're not satisfied with your pet supplies, you can return them.

  • You may return most new, unopened items within 20 days of delivery for a full refund.
  • We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).
  • We do not accept returns or exchanges on prescription medications.
  • Your refund will be credited back to your original payment method in 3 to 5 business days, depending on your banking institution.

Give our friendly customer service team a email with your order number, and we will provide you with instructions for returning your items. Easy as that!